Question 1

Can I park at the hotel, and does it need to be booked?

Accepted Answer

Yes. There is private on-site parking, valet parking and a parking garage. Spaces cannot be reserved in advance, and charges may apply.

Question 2

Is breakfast or a restaurant available at the property?

Accepted Answer

No breakfast service or restaurant is offered. Room service is available, and grocery deliveries can be arranged.

Question 3

What happens if my flight or bus arrives outside check-in hours?

Accepted Answer

Check-in runs from 2:00 PM to 8:00 PM, so let the property know your expected arrival time in advance. Reception is staffed 24 hours a day.

Question 4

Is Wi-Fi included in the room rate?

Accepted Answer

Yes. Wi-Fi is complimentary and available throughout the property.

Question 5

Are non-smoking rooms available?

Accepted Answer

Yes, non-smoking rooms can be requested. Availability is confirmed by the property when you book.

Question 6

How do I get around the city from the hotel?

Accepted Answer

Vila Prudente metro station is the closest rail connection, and Tatuapé is within easy reach for shopping and further transport links. Taxis and ride-hailing pick-ups are straightforward from the entrance.

Know what to expect before you arrive.

Arrival and departure

What to bring

Staying with family

Booking conditions

Practical answers for a smoother stay.